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Help & Faq's

Why are you so cheap? What’s the catch?

There is no catch. We manufacture almost everything we sell & with no retailers or middlemen to deal with you can save £££’s! We don’t skimp on quality either, most of our products are not only cheaper than our on-line competitors but also better made using superior grades of pine and oak timber from FSC sanctioned forests. Plus you get the added satisfaction of buying 100% British!

We take a great deal of pride in our work and enjoy what we do. We don’t make furniture to make money….we make money to make furniture!

You don’t seem to display any RRP information about your furniture. How do I know I’m getting value for money?

We deliberately avoid mentioning any RRP (Recommended Retail Price) in our listings as we feel they are often manipulated by sellers to mislead the public into adding faulty perceived value. Besides we make all our furniture so the RRP can be pretty much what we want it to be. We don’t price establish either like the large high street furniture retailers. We simply offer you our very best price always with no gimmicks or misleading “Up to 75% off Sales” all year round.

Your delivery charges seem a little excessive compared to other sellers.... Some even offer free delivery! why is that?

Our delivery service is truly second to none. We use our own fleet of delivery vehicles which are staffed by our very own full time (2 manned) uniformed delivery teams. We book mutually favourable delivery appointments weeks in advance with a sheduled 3 hour timed delivery slot so that your not waiting in all day but then call whilst on the road when half an hour away so you can nip out if neccessary. We even deliver over week-ends including sundays so you won't have to take any time off work nor lift a finger as we carry items right into the room of your choice! We don’t profiteer on our delivery charges however nor do we subsidise the cost by adding it on to the price of our furniture and then call it "free" like some of our competitors. Vans need diesel and lads need wages, the money has to come from somewhere so there is no such thing as "free delivery".....only marketing! Remember this is fully assembled, Hand-crafted furniture. We can’t send it out with the parcel delivery guys like the rest of our flat packed competitors do, it would only get damaged! We do however cap our delivey charges at £39 no matter how many items you buy which is automated through our checkout proceedure.

Do you have a brochure that you can post me?

Everything we manufacture is here within our website shop and listings for you to see. We simply have not had the time to compile we are simply too busy making our quality, bespoke, hand crafted furniture!

I’ve seen something I like but it dosn’t quite fit in my space can I make minor changes?

Yes within reason...we make everything from scratch. In most cases minor alterations can be made at no additional charge! But please contact us using our Get a Free Quote service to make us fully aware of your requirements before placing an order.

Why do I have to wait for up to 30 working days on delivery?

All our furniture is built especially for you. We don’t carry stock as we offer so many bespoke options. In reality all our stock is really timber awaiting your instructions! Check out our DELIVERY EXPLAINED and MANUFACTURING PROCESS.

I’ve seen the same or similar product cheaper elsewhere can you match or beat their prices?

We are very competitively priced within our market place, especially for the exceptional quality we are proud to manufacture. We don’t supply or sell into the trade so if you see an identical product for sale elsewhere, then quite frankly that seller has stolen our product style without our consent and as such we guarantee will not be of equal quality.